Customer Service

Email:
contactspringfield@fibrecraft.com

Phone number:
800-323-4316

Mailing address:
Fibre-Craft Materials Corp.
Attn: Springfield Store Customer Support
6400 W. Howard St.
Niles, IL 60714

Shipping & Delivery
Returns & Replacements
Payment, Pricing & Promotions

Shipping & Delivery: Although certain restrictions apply, Springfield Collection® products ship to all states including Alaska and Hawaii.
We use UPS Ground for all shipping destinations in the U.S. Shipping rates are based on the weight of the package and are calculated using the UPS Standard Rates Table.
At checkout, you will note, we use UPS Standard Ground Shipping for all U.S. shipments, including Hawaii and Alaska.
Please Note: All orders are packaged and shipped within 48-72 hours of receiving your order (Monday-Friday). We lovingly prepare and package your order. Shipping time starts once the order leaves our facility.

STANDARD GROUND SHIPPING
Standard Ship Items sent by Standard Ground Shipping will typically arrive within 3-5 business days after leaving the warehouse. Most orders leave the warehouse in 48-72 hours. Business days are Monday-Friday, excluding federal holidays within the U.S.

$ ORDER VALUE STANDARD SHIPPING RATE (Vew Chart Here)
Please Note: All shipping charges are per address. These costs include order processing, Item selection, packaging, and transportation of items.

INTERNATIONAL ORDERS
At this time, we are not able to ship outside the U.S.A.

SALES TAX
Sales tax is applied to your www.Store.Springfield.com order in accordance with individual state and local regulations. If your shipping address is in IL, appropriate tax charges will appear on the Checkout page
Returns & Replacements: RETURN POLICY
At www.Store.Springfield.com, we want you to know that your purchase is 100% satisfaction guaranteed. If for any reason you choose to return your selection, we'll refund the purchase price to your credit card account. You may return your product in the original un-opened package within 30 days for a full refund. Shipping charges are not refundable and you are responsible for the return shipping charges.

HOW TO RETURN
Please contact us at contactspringfield@fibrecraft.com to obtain a return authorization code (RA#) and the shipping-to address for your return product. The RA# must be clearly visible on the outside of each returned carton. You also must include your packing slip with your returned items.

Payment, Pricing & Promotions: Sales tax is applied to your www.Store.Springfield.com order in accordance with individual state and local regulations. If your shipping address is in IL, appropriate tax charges will appear on the Checkout page.